Shipping policy

SHIPPING POLICY
Important Weather Related Information

The Protein Store cannot be responsible for weather conditions which could affect products once an order has left our premises. We promptly ship all orders from our climate-controlled warehouse, but extreme temperature fluctuations during transit are out of our control.

No returns, exchanges or credits are accepted on products that have been affected by melting or freezing.

To help minimize the possibility of receiving weather related damaged products:

Avoid packages being left outside by having orders delivered to your work address or other alternative location, such as a neighbor's home where the package can be brought inside immediately.

To reduce transit time, consider choosing expedited shipping methods.
If your order containing chocolate has been in the heat - unpack carton contents without touching individual bars, place boxes in your refrigerator for about an hour. They will reharden and suffer no loss of nutrition.

What Are Our Shipping Charges?

United States (48 Contiguous States)

Free Orders over $69 (after coupons and discounts) are shipped either UPS Ground or US Parcel Select Mail unless otherwise noted.

Orders under $69 shipped via UPS Ground or US Parcel Select Mail unless otherwise noted for a rate of $5.99.

Expedited shipping methods are available during checkout for an additional cost.
Expedited shipping methods deliver Monday through Friday only and do not count the day the package is picked up as a transit day

All international orders are charged actual shipping costs.
See International Responsibilities

What Are Our Shipping & Delivery Methods?

United States (48 Contiguous States)
UPS Ground or US Priority Mail Service or US Parcel Select are primarily used for standard shipments. Delivery is Monday-Friday, except holidays.

UPS shipments are sent without a signature required unless the value of the order is over $250.

If you wish to have a direct signature required before delivery, please make a note requesting the direct signature in your order during checkout. If a direct signature for delivery is not requested, the package will be left at the shipping address on the package. The Protein Store will not be held responsible for packages after they have been delivered without a direct signature request. This includes damage or loss by theft, weather, animals or any other possible cause.

Post Office Boxes

UPS Can NOT deliver to a Post Office Box.
Orders shipped to a Post Office Box will be shipped via USPS.

United States (Alaska, Hawaii, Puerto Rico & USVI)
Orders shipped to Alaska, Hawaii, Puerto Rico or the US Virgin Islands are subject to shipping charges, and are shipped by either UPS or US Priority Mail Service. Selections can be made during checkout.

Armed Forces Addresses
Orders shipped to Armed Forces America, Armed Forces Europe or Armed Forces Pacific will be shipped via US Priority Mail only. No UPS options are offered for these addresses.

International Shipping Options:
UPS Worldwide Expedited - 2-5 Business Days
UPS Standard - 2-8 Business Days
US Priority Mail International - 7-14+ Business Days

The transit time indicated is estimated and may not include time the package could be in Customs.

PLEASE NOTE: You are responsible for any duties, taxes or fees that may apply. We do not collect any duties, taxes or fees from you and do not know how much they will cost you. UPS options are also subject to an additional advancement fee charged by UPS directly.

When Will My Order Be Shipped?
Orders placed by 11:00 AM Eastern Time typically ship the same day (some exceptions may apply).
Orders placed after 11:00 AM Eastern Time typically ship the next business day (some exceptions may apply).
Weekend and Holiday orders typically ship on Monday or the first business day after the Holiday (some exceptions may apply).
When estimating transit time, do not include the day the order is shipped. UPS and US Postal do not consider the day the package is picked up as a transit day.
Please note: While we make every attempt to adhere to this shipping schedule, unexpected closures, staffing or inventory issues may cause delays occasionally.

How Do I Track My Order?
A tracking number will be emailed or sent via SMS text to you the day that your order is shipped.
Please ensure the email address in your online profile is correct and current.

You will also be able to view the tracking information if you click on the order number in your user account.

Refused/Unclaimed Packages
Customers who refuse their order or do not claim them with the carrier will be issued a full refund less any/all shipping charges and less a 10% restocking fee once the order is returned here to Nashua Nutrition. After we confirm receipt of the order at our warehouse the refund will be processed within 1-2 weeks.
You will receive an email notification once we have issued a refund.

What If The Order Is Shipped To The Incorrect Address?

If the package is shipped to an incorrect address and we are notified before delivery, we will attempt to reroute the package to the correct address. Additional charges may apply.
If the package is shipped to an incorrect address and returned to us because of an address error made by the customer, we will refund the cost of the product minus the shipping charges or reship the product to the correct address (Shipping charges will apply).
If the package is shipped to an incorrect address and can not be recovered because of an address error made by the customer, we cannot issue a refund.
If the package is shipped to an incorrect address because of a mistake by us (The Protein Store), we will re-ship or reroute your order as soon as possible.

International Responsibilities
All prices listed are in U.S. dollars. When you pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.

All International orders will require a direct adult signature upon delivery.
It is your responsibility to check with your Customs office before ordering to see if your country permits the shipment of this item to your country. If the package is seized by Customs for any reason and we do not receive the package back, we cannot issue a refund. If we do receive the package back after being seized, we will credit you the product cost, but you are still responsible for the shipping charges.
If the package is not deliverable for any reason and we do not receive the package back, we cannot issue a refund.
If the package is not deliverable for any reason and is returned to us, we will credit you the product cost, but you are still responsible for the shipping charges.
You are responsible for any duties, taxes or fees that may apply. We do not collect any duties, taxes or fees from you and do not know how much they will cost you.
Check with your own country. We report the exact amount of the sale on the Customs form. Please do not ask us to claim less than the actual sale amount.
Please do not ask us to claim a "gift" or other incorrect description.
These policies are subject to change at any time without notice.