UPS Service Guarantee Operational Adjustments
UPS Service Guarantee
Operational Adjustments
Update: Effective October 18, 2021 and until further notice, UPS is making the following operational adjustments: Delivery commitment times for UPS Next Day Air® destined to residential locations with a typical delivery time of 10:30 AM will be extended to 12:00 PM. Any applicable Service Guarantee with respect to these packages will be based on these revised delivery commitment times.
Suspension of Service Guarantee
Effective March 26, 2020, we suspended the UPS® Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
The UPS Service Guarantee has been reinstated for the following services only:
| UPS Next Day Air® Early | Effective April 5, 2021 | UPS Worldwide Express Freight®| Effective April 5, 2021 |
| UPS Next Day Air® | Effective April 5, 2021 | Domestic Express Plus | Effective May 10, 2021 for select countries outside of the U.S. |
| UPS Next Day Air Saver® | Effective April 5, 2021 | Domestic Express | Effective May 10, 2021 for select countries outside of the U.S. |
| UPS Worldwide Express NA1® | Effective April 5, 2021 | Domestic Midday | Effective May 10, 2021 for select countries outside of the U.S. |
| UPS Worldwide Express Plus® | Effective April 5, 2021 | Domestic Express Saver | Effective May 10, 2021 for select countries outside of the U.S. |
| UPS Worldwide Express® | Effective April 5, 2021 | Transborder Express | Effective May 10, 2021 for select countries outside of the U.S. |
| UPS Worldwide Express Saver® | Effective April 5, 2021 | Transborder Express Plus | Effective May 10, 2021 for select countries outside of the U.S. |
| UPS Worldwide Saver® | Effective April 5, 2021 | Transborder Express Saver | Effective May 10, 2021 for select countries outside of the U.S. |
| UPS Worldwide Express Freight® Midday | Effective April 5, 2021 | GB Domestic Standard | Effective September 1, 2021 in the United Kingdom only |
The Service Guarantee remains suspended for all other UPS® shipments not specified in the above sections, from any origin to any destination.
As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions.
Prior to shipping, please check to see if the recipient’s location is open, since many some businesses’ hours may have changed either due to local restrictions or at the business’s discretion. We will make three routine delivery attempts* before returning a package to the sender. Please continue to visit this site for the most up-to-date information regarding the impact of Coronavirus on UPS services.
*Where three routine delivery attempts do not coincide with a recipient’s adjusted (e.g., shortened, or weekend-only) business hours, the package will be returned to sender.
For your convenience, The UPS Store® and UPS Access Point® locations all provide access to your vital deliveries. Where available, you can sign up for free UPS My Choice which enables you to provide more specific delivery instructions such as where to leave deliveries, or redirect deliveries to another location, and also provides you with the ability to receive delivery notifications.
Service guarantees are subject to change. For further details, see the UPS Tariff/Terms and Conditions.
- Choosing a selection results in a full page refresh.